Description of crowdsourcing and AI-based tool for knowledge management and systems change in public services

This study presents a crowdsourcing IT platform and working model intended to support knowledge management processes and systems change to help public service organizations fulfill their purpose and perform their tasks in a rapidly changing environment. The tool brings together tacit and explicit knowledge regarding organizational processes in one database and provides an AI-assisted platform for knowledge processing. Additionally, it allows for disseminating refined data to grassroots-level actors, enables the implementation of initiatives, and monitors their effectiveness. By utilizing crowdsourcing, the tool leverages the collective intelligence of actors across organizational boundaries, thereby promoting collective, knowledge-based learning and organizational self-renewal.

Keywords

artificial intelligence, collective impact, crowdsourcing, Knowledge management tool, public service organization, systems change

DOI

10.1142/S0219877024500275

Citation

Ulmanen, S, Hirvonen, M, Tattersall, P, Ristikari, T, Kuo, V, Virta, P, Jurvanen, T & Niemelä, M 2024, 'Description of crowdsourcing and AI-based tool for knowledge management and systems change in public services', International Journal of Innovation and Technology Management, vol. 21, no. 4, 2450027. https://doi.org/10.1142/S0219877024500275

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https://urn.fi/URN:NBN:fi:aalto-202408065336

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[article-cris] Insinööritieteiden korkeakoulu / ENG

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Description of crowdsourcing and AI-based tool for knowledge management and systems change in public services

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