Complexity in Product-Service Systems: Review and Framework

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dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorZou, Wentingen_US
dc.contributor.authorBrax, Saara A.en_US
dc.contributor.authorRajala, Ristoen_US
dc.contributor.departmentDepartment of Industrial Engineering and Managementen
dc.date.accessioned2018-10-24T09:40:22Z
dc.date.available2018-10-24T09:40:22Z
dc.date.issued2018-01-01en_US
dc.description.abstractThis study systematically reviews the existing research literature on product-service-systems (PSSs) to analyze the nature and characteristics of complexity in the PSS context. While mastering the PSS strategy can become a competitive advantage for manufacturing companies, moving to providing advanced services through PSSs increases the complexity of the offering and its implementation. How the manufacturing company can manage this complexity plays a critical role for the success of its PSS strategy. Although research in PSS strategies has grown significantly in recent years, and the existing literature recognizes that complexity is a common feature in PSS, the nature and content of complexity experienced by manufacturing companies remains largely unexplored. Based on a systematic literature review approach, this study develops a conceptual framework of complexity in PSSs. Following systematic search and screening procedure, 23 articles addressing complexity in the PSS context are identified and form the sample of the review. Using content analysis methods, four dimensions of complexity in PSS are identified in the articles: multiplicity, diversity, interdependence, and variability. The four dimensions are explained and elaborated. The review demonstrates that a major research gap exists in the field, and thus suggest several research avenues for further studies.en
dc.description.versionPeer revieweden
dc.format.extent6
dc.format.extent3-8
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationZou, W, Brax, S A & Rajala, R 2018, ' Complexity in Product-Service Systems : Review and Framework ', Procedia CIRP, vol. 73, pp. 3-8 . https://doi.org/10.1016/j.procir.2018.03.319en
dc.identifier.doi10.1016/j.procir.2018.03.319en_US
dc.identifier.issn2212-8271
dc.identifier.otherPURE UUID: 8eb94af0-3bea-4f63-8613-b7a91d2d020cen_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/8eb94af0-3bea-4f63-8613-b7a91d2d020cen_US
dc.identifier.otherPURE LINK: http://www.scopus.com/inward/record.url?scp=85054536149&partnerID=8YFLogxKen_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/28769346/1_s2.0_S2212827118305006_main.pdfen_US
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/34471
dc.identifier.urnURN:NBN:fi:aalto-201810245533
dc.language.isoenen
dc.relation.ispartofseriesProcedia CIRPen
dc.relation.ispartofseriesVolume 73en
dc.rightsopenAccessen
dc.subject.keywordcomplexityen_US
dc.subject.keywordindustrial servicesen_US
dc.subject.keywordmanufactureren_US
dc.subject.keywordproduct-service systemsen_US
dc.subject.keywordPSSen_US
dc.subject.keywordPSS implementationen_US
dc.subject.keywordservice componentsen_US
dc.subject.keywordservitizationen_US
dc.titleComplexity in Product-Service Systems: Review and Frameworken
dc.typeA4 Artikkeli konferenssijulkaisussafi
dc.type.versionpublishedVersion
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