Complexity in Product-Service Systems: Review and Framework
Loading...
Access rights
openAccess
publishedVersion
URL
Journal Title
Journal ISSN
Volume Title
A4 Artikkeli konferenssijulkaisussa
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Authors
Date
Major/Subject
Mcode
Degree programme
Language
en
Pages
6
Series
Procedia CIRP, Volume 73, pp. 3-8
Abstract
This study systematically reviews the existing research literature on product-service-systems (PSSs) to analyze the nature and characteristics of complexity in the PSS context. While mastering the PSS strategy can become a competitive advantage for manufacturing companies, moving to providing advanced services through PSSs increases the complexity of the offering and its implementation. How the manufacturing company can manage this complexity plays a critical role for the success of its PSS strategy. Although research in PSS strategies has grown significantly in recent years, and the existing literature recognizes that complexity is a common feature in PSS, the nature and content of complexity experienced by manufacturing companies remains largely unexplored. Based on a systematic literature review approach, this study develops a conceptual framework of complexity in PSSs. Following systematic search and screening procedure, 23 articles addressing complexity in the PSS context are identified and form the sample of the review. Using content analysis methods, four dimensions of complexity in PSS are identified in the articles: multiplicity, diversity, interdependence, and variability. The four dimensions are explained and elaborated. The review demonstrates that a major research gap exists in the field, and thus suggest several research avenues for further studies.Description
Other note
Citation
Zou, W, Brax, S A & Rajala, R 2018, 'Complexity in Product-Service Systems : Review and Framework', Procedia CIRP, vol. 73, pp. 3-8. https://doi.org/10.1016/j.procir.2018.03.319