Development of Service Delivery Processes
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Journal Title
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Volume Title
Helsinki University of Technology |
Diplomityö
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Instructions for the author
Instructions for the author
Authors
Date
2004
Department
Major/Subject
Telecommunications management
Mcode
T-124
Degree programme
Language
en
Pages
100
Series
Description
Supervisor
Smeds, RiittaThesis advisor
Luukkainen, SakariKeywords
process, prosessi, process management, prosessijohtaminen, service, palvelu, telecommunications industry, tietoliikennetoimiala