Development of Service Delivery Processes

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Journal Title

Journal ISSN

Volume Title

Helsinki University of Technology | Master's thesis
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Location:
P1 Ark Aalto

Authors

Date

2004

Department

Tietotekniikan osasto

Major/Subject

Telecommunications management

Mcode

T-124

Degree programme

Language

en

Pages

100

Series

Description

Supervisor

Smeds, Riitta

Thesis advisor

Luukkainen, Sakari

Keywords

process, prosessi, process management, prosessijohtaminen, service, palvelu, telecommunications industry, tietoliikennetoimiala

Other note

Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-2020120450597

Collections

[dipl] Teknillinen korkeakoulu / TKK