A Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot Encounters

dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorBabel, Franziskaen_US
dc.contributor.authorWelsch, Robinen_US
dc.contributor.authorMiller, Lindaen_US
dc.contributor.authorHock, Philippen_US
dc.contributor.authorThellman, Samen_US
dc.contributor.authorZiemke, Tomen_US
dc.contributor.departmentDepartment of Computer Scienceen
dc.contributor.editorMueller, Florian Floyden_US
dc.contributor.editorKyburz, Pennyen_US
dc.contributor.editorWilliamson, Julie R.en_US
dc.contributor.editorSas, Corinaen_US
dc.contributor.editorWilson, Max L.en_US
dc.contributor.editorToups Dugas, Phoebeen_US
dc.contributor.editorShklovski, Irinaen_US
dc.contributor.groupauthorProfessorship Welsch Robinen
dc.contributor.groupauthorComputer Science - Engineering Psychology (ENGPSYCH)en
dc.contributor.groupauthorComputer Science Professorsen
dc.contributor.groupauthorComputer Science - Human-Computer Interaction and Design (HCID)en
dc.contributor.organizationLinköping Universityen_US
dc.contributor.organizationUlm Universityen_US
dc.date.accessioned2024-05-15T07:54:21Z
dc.date.available2024-05-15T07:54:21Z
dc.date.issued2024-05-11en_US
dc.description.abstractIncreasing encounters between people and autonomous service robots may lead to conflicts due to mismatches between human expectations and robot behaviour. This interactive online study (N = 335) investigated human-robot interactions at an elevator, focusing on the effect of communication and behavioural expectations on participants’ acceptance and compliance. Participants evaluated a humanoid delivery robot primed as either submissive or assertive. The robot either matched or violated these expectations by using a command or appeal to ask for priority and then entering either first or waiting for the next ride. The results highlight that robots are less accepted if they violate expectations by entering first or using a command. Interactions were more effective if participants expected an assertive robot which then asked politely for priority and entered first. The findings emphasize the importance of power expectations in human-robot conflicts for the robot’s evaluation and effectiveness in everyday situations.en
dc.description.versionPeer revieweden
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationBabel, F, Welsch, R, Miller, L, Hock, P, Thellman, S & Ziemke, T 2024, A Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot Encounters . in F F Mueller, P Kyburz, J R Williamson, C Sas, M L Wilson, P Toups Dugas & I Shklovski (eds), CHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems ., 583, ACM, pp. 1-13, ACM SIGCHI Annual Conference on Human Factors in Computing Systems, Honolulu, Hawaii, United States, 11/05/2024 . https://doi.org/10.1145/3613904.3642082en
dc.identifier.doi10.1145/3613904.3642082en_US
dc.identifier.isbn979-8-4007-0330-0
dc.identifier.otherPURE UUID: 8feba87d-4201-4668-abba-75d830504e45en_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/8feba87d-4201-4668-abba-75d830504e45en_US
dc.identifier.otherPURE LINK: http://www.scopus.com/inward/record.url?scp=85194838665&partnerID=8YFLogxKen_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/145823226/SCI_Babel_etal_CHI_2024.pdfen_US
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/127751
dc.identifier.urnURN:NBN:fi:aalto-202405153365
dc.language.isoenen
dc.relation.ispartofCHI '24: Proceedings of the 2024 CHI Conference on Human Factors in Computing Systems
dc.relation.ispartofpp. 1-13
dc.relation.ispartofACM SIGCHI Annual Conference on Human Factors in Computing Systemsen
dc.rightsopenAccessen
dc.subject.keywordhuman-robot cooperationen_US
dc.subject.keywordexpectationsen_US
dc.subject.keywordpoweren_US
dc.subject.keywordsocial rolesen_US
dc.subject.keywordpersuasive technologiesen_US
dc.titleA Robot Jumping the Queue: Expectations About Politeness and Power During Conflicts in Everyday Human-Robot Encountersen
dc.typeConference article in proceedingsfi
dc.type.versionpublishedVersion
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