Digital service quality in B2B platforms

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URL

Journal Title

Journal ISSN

Volume Title

School of Business | Master's thesis

Authors

Date

2021

Department

Markkinoinnin laitos

Major/Subject

Mcode

Degree programme

Marketing

Language

en

Pages

48 + 19

Series

Description

Thesis advisor

Wittkowski, Kristina

Keywords

multi-sided platform, two-sided platform, business-to-business service, B2B, industrial customers, service quality, digital service quality, perceived service quality

Other note

Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-202108228328

Collections

[gradu] Kauppakorkeakoulu / BIZ