Digital service quality in B2B platforms
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URL
Journal Title
Journal ISSN
Volume Title
School of Business |
Master's thesis
Authors
Date
2021
Department
Major/Subject
Mcode
Degree programme
Marketing
Language
en
Pages
48 + 19
Series
Description
Thesis advisor
Wittkowski, KristinaKeywords
multi-sided platform, two-sided platform, business-to-business service, B2B, industrial customers, service quality, digital service quality, perceived service quality