Evaluating Healthcare Automation : A Multi-Case Study on the Utilization of Automation Initiatives in Healthcare Operations

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dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorKaitosalmi, Jani
dc.contributor.authorRatia, Milla
dc.contributor.departmentDepartment of Industrial Engineering and Managementen
dc.contributor.editorGruenwald, Le
dc.contributor.editorMasciari, Elio
dc.contributor.editorBernardino, Jorge
dc.date.accessioned2025-07-01T06:54:17Z
dc.date.available2025-07-01T06:54:17Z
dc.date.issued2024
dc.descriptionPublisher Copyright: © 2024 by SCITEPRESS – Science and Technology Publications, Lda.
dc.description.abstractAutomation technologies such as robotic process automation (RPA) and intelligent automation (IA) are essential for managing rising healthcare costs and ensuring sustainable health services. Although these solutions have been implemented in several Finnish healthcare organizations, their overall impact has not been systematically evaluated. This research investigates the impact and evaluation of healthcare automation through a multi-case study conducted in two Finnish healthcare organizations. While automation has improved resource utilization, process efficiency, and standardization across units, the findings highlight the need for a more comprehensive evaluation and continuous monitoring of automation benefits. Future research should focus on developing a specific evaluation framework tailored to healthcare automation technologies. The adoption of holistic evaluation methods could allow healthcare organizations to better understand the impact of automation and further enhance operational efficiency and patient care.en
dc.description.versionPeer revieweden
dc.format.extent10
dc.format.mimetypeapplication/pdf
dc.identifier.citationKaitosalmi, J & Ratia, M 2024, Evaluating Healthcare Automation : A Multi-Case Study on the Utilization of Automation Initiatives in Healthcare Operations. in L Gruenwald, E Masciari & J Bernardino (eds), 16th International Conference on Knowledge Management and Information Systems, KMIS 2024 as part of IC3K 2024 - Proceedings of the 16th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management. International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K - Proceedings, vol. 3, SciTePress, pp. 246-255, International Conference on Knowledge Management and Information Systems, Porto, Portugal, 17/11/2024. < https://www.scitepress.org/PublishedPapers/2024/129471/ >en
dc.identifier.isbn978-989-758-716-0
dc.identifier.issn2184-3228
dc.identifier.otherPURE UUID: 0319799e-ac62-4097-b719-cf70482e5073
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/0319799e-ac62-4097-b719-cf70482e5073
dc.identifier.otherPURE LINK: https://www.scitepress.org/PublishedPapers/2024/129471/
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/184872043/Evaluating_Healthcare_Automation_A_Multi-Case_Study_on_the_Utilization_of_Automation_Initiatives_in_Healthcare_Operations.pdf
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/137103
dc.identifier.urnURN:NBN:fi:aalto-202507015348
dc.language.isoenen
dc.relation.ispartofInternational Conference on Knowledge Management and Information Systemsen
dc.relation.ispartofseries16th International Conference on Knowledge Management and Information Systems, KMIS 2024 as part of IC3K 2024 - Proceedings of the 16th International Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Managementen
dc.relation.ispartofseriespp. 246-255en
dc.relation.ispartofseriesInternational Joint Conference on Knowledge Discovery, Knowledge Engineering and Knowledge Management, IC3K - Proceedings ; Volume 3en
dc.rightsopenAccessen
dc.rightsCC BY-NC-ND
dc.rights.urihttps://creativecommons.org/licenses/by-nc-nd/4.0/
dc.subject.keywordHealthcare Automation
dc.subject.keywordImpact Assessment
dc.subject.keywordIntelligent Automation
dc.subject.keywordRobotic Process Automation
dc.titleEvaluating Healthcare Automation : A Multi-Case Study on the Utilization of Automation Initiatives in Healthcare Operationsen
dc.typeA4 Artikkeli konferenssijulkaisussafi
dc.type.versionpublishedVersion

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