A Step Towards the Future of Wellbeing – Pharmacy Service Design Case
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Volume Title
School of Arts, Design and Architecture |
Master's thesis
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Authors
Date
2013
Department
Major/Subject
Mcode
Degree programme
Master's Degree Programme in New Media
Uuden median maisteriohjelma
Uuden median maisteriohjelma
Language
en
Pages
72
Series
Abstract
This thesis is part of InPractice research project. It describes a user-centered design process, which aims to envision new service possibilities for pharmacies to encourage self-management of health and wellbeing. The thesis project was done by applying methods such as co-design workshop, storyboard and prototypes to design a concept with the pharmacy customers and employees. The end result in the project is a prototype of a service called Vitamiini info. It is a touch screen application through which one can search and compare vitamin products in the pharmacy. The prototype was tested with four customers and two employees. The results suggest that this kind of service would encourage self-service and offer an alternative for those who would rather not ask for the help of the pharmacy staff. By taking into account the current values in pharmacy services and the technological trends in healthcare and wellbeing this thesis suggests a service concept for a pharmacy that contributes to the gradual transformation in the field of wellbeing.Description
Supervisor
Vuori, RasmusThesis advisor
Roto, VirpiKronqvist, Juha
Keywords
service design, interaction design, prototype, prototyping, health, wellbeing
Other note
Parts
- Vitamiini info url: http://198.38.92.172:8080/apteekki3/jsp/haku.jsp Documentation of the project: http://www.iristomaszewski.com/thesis