Physicians' Experiences of EHR Technical Quality : Results from Four Large Cross-Sectional Surveys in 2010-2021
Loading...
Access rights
openAccess
Journal Title
Journal ISSN
Volume Title
A3 Kirjan tai muun kokoomateoksen osa
This publication is imported from Aalto University research portal.
View publication in the Research portal
View/Open full text file from the Research portal
Other link related to publication
View publication in the Research portal
View/Open full text file from the Research portal
Other link related to publication
Date
2024-08-22
Department
Major/Subject
Mcode
Degree programme
Language
en
Pages
5
Series
Studies in Health Technology and Informatics ; Volume 316
Abstract
Unexpected downtime and long response times of electronic health record (EHR) systems not only impact user satisfaction and clinicians' work efficiency but also bring about potential harm for patients. Despite improvements in the performance of EHR systems' architecture, hardware, and networks, technical challenges continue to cause problems. We explored the end-user experiences of EHR technical functionality and quality from four large national cross-sectional surveys conducted among Finnish physicians in 2010-21. The results were analyzed by healthcare sector/specialty groups. In most groups, the experiences of stability and reaction speed became worse in 2010-17, which is readily explained by the implementation of the national patient data repository services, but improvements were seen in 2021, suggesting that EHR vendors have solved at least some of the slowness problems. The proportion of physicians reporting having experienced faulty system function with potential or actualized harm for the patient had decreased in operative and medical specialties and in the private sector but remained stable in other groups. Our findings underline the importance of continuing to develop technical qualities - including the implementations of national integrations.Description
Keywords
downtime, electronic health record system, long-term monitoring, national survey, physician, stability, technical quality, Usability, user experience
Other note
Citation
Lääveri, T, Viitanen, J, Reponen, J & Renko, J 2024, Physicians' Experiences of EHR Technical Quality : Results from Four Large Cross-Sectional Surveys in 2010-2021 . in Digital Health and Informatics Innovations for Sustainable Health Care Systems . Studies in Health Technology and Informatics, vol. 316, IOS Press, pp. 23-27 . https://doi.org/10.3233/SHTI240336
