From Touch to Tech: Essays on The Implementation of Person-Centered Care

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School of Business | Doctoral thesis (article-based)
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Date

2024

Department

Markkinoinnin laitos
Department of Marketing

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Mcode

Degree programme

Language

en

Pages

50 + app. 220

Series

Aalto University publication series DOCTORAL THESES, 221/2024

Abstract

Person-centered care (PCC) is a foundational element of modern healthcare. Digitalization is its key enabler. On the one hand, digitalization promotes central aspects of PCC, such as shared decision-making and relationship building. On the other hand, it can impede empathy and compassion, both of which are taken for granted in non-digitalized, face-to-face settings. This dissertation, a collection of three essays, explores how different aspects of PCC can be achieved across digitalized and face-to-face healthcare interactions to optimize PCC outcomes. By examining patient experiences across three healthcare and wellbeing contexts, this dissertation aims to identify an optimal mix of digitalized and face-to-face elements. Taken together, insights from this dissertation will enhance patient-relevant experiential outcomes such as feelings of empowerment, adherence to treatment plans, and overall well-being.

Description

Supervising professor

Bhatnagar, Kushagra, Prof., Aalto University School of Business, Department of Marketing, Finland; Falk, Tomas, Prof., Aalto University School of Business, Department of Marketing, Finland; Gloukhovtsev, Alexei, Senior University Lecturer, Aalto University School of Business, Department of Marketing, Finland

Thesis advisor

Tillotson, Jack, Prof., University of Vaasa, Finland
Klein, Jan, Prof., IESEG School of Management, France

Keywords

person-centered care, digitalization, healthcare, co-creation, vulnerable consumers

Other note

Parts

  • [Publication 1]: Khalil, Fares; Seittu, Henriikka; Ciuchita, Robert. Beyond the Hype: A Comprehensive Framework on the (Dis)Empowerment Potential of Self-tracking. Unpublished essay
  • [Publication 2]: Seittu, Henriikka. High tech, right touch – on the important role of the therapist-client relationship in assisted online therapies. Unpublished essay
  • [Publication 3]: Seittu, Henriikka; Hujala, Anneli; Kaarakainen, Minna. (2024). Older patients’ experiences of person-centred integrated care: joint replacement surgery as a case. Journal of Integrated Care, 32(5), 1-12.
    Full text in Acris/Aaltodoc: https://urn.fi/URN:NBN:fi:aalto-202404243201
    DOI: 10.1108/JICA-08-2023-0062 View at publisher

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Permanent link to this item

https://urn.fi/URN:ISBN:978-952-64-2081-3

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[diss] Kauppakorkeakoulu / BIZ