Factors Affecting Digital Tool Use in Client Interaction According to Mental Health Professionals : Interview Study

dc.contributorAalto Universityen
dc.contributor.authorLukka, Laurien_US
dc.contributor.authorKarhulahti, Veli Mattien_US
dc.contributor.authorPalva, J. Matiasen_US
dc.contributor.departmentDepartment of Neuroscience and Biomedical Engineeringen
dc.contributor.organizationUniversity of Jyväskyläen_US
dc.descriptionFunding Information: LL and JMP are funded by the Jane and Aatos Erkko Foundation and Technology Industries of Finland Centennial, The Future Makers Program, and Business Finland Research2Business (42173/31/2020). VMK is funded by the Academy of Finland (grant 353267) and the European Research Council under the European Union Horizon Europe research and innovation program (grant 101042052). The authors would like to thank all the mental health professionals who participated in the research, Saara Tikka and Sini Oksanen for their help in the transcriptions of the first 5 interviews, and Maria Vesterinen for her valuable input with the translation of the quotes. Publisher Copyright: © 2023 The Author(s). All rights reserved.
dc.description.abstractBackground: Digital tools and interventions are being increasingly developed in response to the growing mental health crisis, and mental health professionals (MHPs) considerably influence their adoption in client practice. However, how MHPs use digital tools in client interaction is yet to be sufficiently understood, which poses challenges to their design, development, and implementation. Objective: This study aimed to create a contextual understanding of how MHPs use different digital tools in clinical client practice and what characterizes the use across tools. Methods: A total of 19 Finnish MHPs participated in semistructured interviews, and the data were transcribed, coded, and inductively analyzed. Results: We found that MHP digital tool use was characterized by 3 distinct functions: communication, diagnosis and evaluation, and facilitating therapeutic change. The functions were addressed using analog tools, digitized tools that mimic their analog counterparts, and digital tools that use the possibilities native to digital. The MHP-client communication included various media alongside face-to-face meetings, the MHPs increasingly used digitized tools in client evaluation, and the MHPs actively used digitized materials to facilitate therapeutic change. MHP tool use was generally characterized by adaptability-it was negotiated in client interactions. However, there was considerable variance in the breadth of MHPs' digital toolbox. The existing clinical practices emphasized MHP-client interaction and invited incremental rather than radical developments, which challenged the achievement of the scalability benefits expected from digital tools. Conclusions: MHPs use digitized and digital tools in client practice. Our results contribute to the user-centered research, development, and implementation of new digital solutions in mental health care by classifying them according to their function and medium and describing how MHPs use and do not use them.en
dc.description.versionPeer revieweden
dc.identifier.citationLukka, L, Karhulahti, V M & Palva, J M 2023, ' Factors Affecting Digital Tool Use in Client Interaction According to Mental Health Professionals : Interview Study ', JMIR Human Factors, vol. 10, e44681 . https://doi.org/10.2196/44681en
dc.identifier.otherPURE UUID: 7d0ed684-fe6c-4a44-92e0-74a97068dc5cen_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/7d0ed684-fe6c-4a44-92e0-74a97068dc5cen_US
dc.identifier.otherPURE LINK: http://www.scopus.com/inward/record.url?scp=85165975364&partnerID=8YFLogxKen_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/118845460/Factors_Affecting_Digital_Tool_Use_in_Client_Interaction_According_to_Mental_Health_Professionals.pdfen_US
dc.publisherJMIR Publications
dc.relation.ispartofseriesJMIR Human Factorsen
dc.relation.ispartofseriesVolume 10en
dc.subject.keywordclinical practiceen_US
dc.subject.keyworddigital mental health interventionsen_US
dc.subject.keywordintervention designen_US
dc.subject.keywordmental health applicationsen_US
dc.subject.keywordmental health professionalsen_US
dc.subject.keywordmobile phoneen_US
dc.titleFactors Affecting Digital Tool Use in Client Interaction According to Mental Health Professionals : Interview Studyen
dc.typeA1 Alkuperäisartikkeli tieteellisessä aikakauslehdessäfi