Development of Managing the Customer Complaints in Technical Wholesale

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Journal Title
Journal ISSN
Volume Title
Helsinki University of Technology | Diplomityö
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Date
1996
Major/Subject
Tietotekniikka
Mcode
Tik-86
Degree programme
Language
fi
Pages
64 s + liitt. 24
Series
Description
Supervisor
Mäntylä, Martti
Keywords
complaint, reklamaatio, measures, mittaristo, customer complaint, asiakasreklamaatio, re-engineering process, uudelleenjärjestely, ISO 9000, prosessi, quality, ISO 9000, continuous improvement, laatu, jatkuva kehittäminen
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