Implementing ICT-supported training in organizations - a service and relationship management view

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Volume Title
Helsinki University of Technology | Licentiate thesis
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Date
2005
Major/Subject
Telecommunications management
Mcode
T-124
Degree programme
Language
en
Pages
110
Series
Description
Supervisor
Smeds, Riitta
Thesis advisor
Smeds, Riitta
Keywords
ICT-support, training, e-learning, service management, relationship management, internal marketing, human resource development, process simulation, action research, case study research
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