Call centre sourcing in Finland - The effect of cultural differences in sourcing decisions and in the customer perceived quality of service

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
School of Business | Master's thesis
Checking the digitized thesis and permission for publishing
Instructions for the author
Date
2007
Major/Subject
International Business
Mcode
Degree programme
Language
en
Pages
Series
Description
Keywords
kansainvälistyminen, ulkoistaminen, call center, palvelut, asiakaspalvelu, laatu, asiakkaat
Other note
Citation