The impact of customers' emotions on service satisfaction

No Thumbnail Available
Journal Title
Journal ISSN
Volume Title
School of Business | Bachelor's thesis
Electronic archive copy is available locally at the Harald Herlin Learning Centre. The staff of Aalto University has access to the electronic bachelor's theses by logging into Aaltodoc with their personal Aalto user ID. Read more about the availability of the bachelor's theses.
Date
2022
Major/Subject
Mcode
Degree programme
Tieto- ja palvelujohtaminen
Language
en
Pages
20+2
Series
Description
Thesis advisor
Hekkala, Riitta
Keywords
customers' emotions, service satisfaction, appraisal theory, dimensions approach
Other note
Citation