Applying service design tools to improve service quality in small organizations

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Journal Title
Journal ISSN
Volume Title
Perustieteiden korkeakoulu | Master's thesis
Date
2014
Major/Subject
Tietojenkäsittelyoppi
Mcode
T-76
Degree programme
Language
en
Pages
x + 88 s. + liitt. 12 s.
Series
Description
Supervisor
Kauppinen, Marjo
Thesis advisor
Novotny, Tomas
Keywords
service, service design, service touchpoints, service quality
Other note
Citation