Enhancing Airline Operations’ Efficiency and Sustainability A User-Centered Approach
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School of Science |
Master's thesis
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Authors
Date
2024-12-04
Department
Major/Subject
Human-Computer Interaction and Design
Mcode
Degree programme
Master's Programme in ICT Innovation
Language
en
Pages
92
Series
Abstract
The aviation industry is undergoing a rapid transition from a low digitalized, highly resource-consuming industry to one that is better connected and more aware of its effect on global warming. Airlines can take operational measures to mitigate the CO2 and non-CO2 impacts of flying on the environment. Within the Operation Control Center (OCC) of airlines, flight dispatchers have great leverage on the planning and optimization of aircraft routes. The purpose of this research is to design a tool assisting flight dispatchers in planning eco-friendlier routes using an User-Centered Design approach. The proposed solution, Airwaze, is a collaborative tool enabling dispatchers to optimize their routes in less than 7 seconds. By displaying a visual representation of routes, together with the relevant context information, such as NOTAMs, and wind flows, Airwaze enables precise flight planning, taking last-minute changes into consideration. The evaluation of Airwaze, conducted with 7 flight dispatchers, showed that it effectively integrated into the dispatchers’ workday and generated enthusiasm from participants who recognized its potential in saving fuel and costs for airlines.Description
Supervisor
Welsch, RobinThesis advisor
De-Malézieu, JordaneLeverrier, Manon
Keywords
aviation HCI, user-centered design, human-centered design, design of interactive things, commercial aviation, airline operations, flight dispatcher, optimization, air navigation, efficiency, sustainability