Service class model as a tool to simplify the external selling process and to steer demand
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Helsinki University of Technology |
Diplomityö
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Instructions for the author
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Date
2007
Department
Major/Subject
Tuotantotekniikka
Mcode
Kon-15
Degree programme
Language
en
Pages
vii + 56 s. + liitt. 5
Series
Description
Supervisor
Aaltonen, KaleviThesis advisor
Bruun, WeberKeywords
supply chain management, toimitusketjun hallinta, selling process, myyntiprosessi, steering the demand, kysynnän ohjaaminen, lead-time, toimitusaika, service level, palvelutaso