Engaging teenagers productively in service design

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Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2013
Major/Subject
Mcode
Degree programme
Language
en
Pages
11
71-81
Series
INTERNATIONAL JOURNAL OF CHILD-COMPUTER INTERACTION, Volume 1, issue 3-4
Abstract
Engaging young people in participatory design can be challenging, particularly in health-related projects. In a study co-designing diabetes support and information services with teenagers, we found framing activities using popular culture was a useful strategy. Various cultural references helped us stage activities that were productive for the design process, and were engaging for our young participants (e.g. exploring practical implications through discussions in a 'Dragons' Den'). Some activities were more effective than others and the idea of language-games, which has been widely explored in participatory design, explains why our strategy was successful when there was a clear 'family resemblance' between the popular cultural references and certain essential stages of designing. However, attention is required in selecting appropriate cultural references if this strategy is adopted elsewhere, and design facilitators should focus first on devising accessible language-games, rather than expecting popular cultural references to provide complete solutions to the challenge of staging participatory design.
Description
Keywords
Diabetes, Participatory design, Service design, Teenagers
Other note
Citation
Bowen , S , Sustar , H , Wolstenholme , D & Dearden , A 2013 , ' Engaging teenagers productively in service design ' , INTERNATIONAL JOURNAL OF CHILD-COMPUTER INTERACTION , vol. 1 , no. 3-4 , pp. 71-81 . https://doi.org/10.1016/j.ijcci.2014.02.001