Perspective: the gist of public tender for service design

dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorPark-Lee, Seungho
dc.contributor.authorPerson, Oscar
dc.contributor.departmentMuotoilun laitosfi
dc.contributor.departmentDepartment of Designen
dc.contributor.labStrategic Design and Integration Managementen
dc.contributor.schoolTaiteiden ja suunnittelun korkeakoulufi
dc.contributor.schoolSchool of Arts, Design and Architectureen
dc.date.accessioned2018-08-28T09:03:00Z
dc.date.available2018-08-28T09:03:00Z
dc.date.issued2018
dc.description.abstractGovernments around the world are increasingly formalising design as an innovative approach to renew public services. In this development, the capabilities of external service design consultancies often play an important part, which calls for new insights into how public organisations procure the expertise of consultancies and what contributions designers can make to public-sector organisations. In unravelling such insights, we review preliminary data from an ongoing case study of service design procurement practices in Finland. Our initial findings suggest that the types of work service design consultancies carry out for public-sector clients are dictated in part by the requirements set in different procurement practices. Through reviewing real-life cases against the backdrop of extant literature in design, we discern three emergent challenges in existing procurement practices and present opportunities for future research. The implications are relevant for practitioners in design consultancies and public organisations alike in identifying new practices for service design.en
dc.description.versionPeer revieweden
dc.format.extent12
dc.format.mimetypeapplication/pdfen
dc.identifier.citationPark-Lee, Seungho & Person, Oscar. 2018. Perspective: the gist of public tender for service design. Proceedings of DRS2018: Design as a Catalyst for Change. 12.en
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/33600
dc.identifier.urnURN:NBN:fi:aalto-201808274729
dc.language.isoenen
dc.publisherDesign Research Societyen
dc.relation.ispartofProceedings of DRS2018: Design as a Catalyst for Changefi
dc.rights© 2018 Design Research Society. This work is licensed under a Creative Commons Attribution-NonCommercial-Share Alike 4.0 International License. https://creativecommons.org/licenses/by-nc-sa/4.0/en
dc.rights.holderDesign Research Society
dc.subject.keywordbriefingen
dc.subject.keyworddesign procurementen
dc.subject.keywordpublic sectoren
dc.subject.keywordservice designen
dc.subject.otherDesignen
dc.titlePerspective: the gist of public tender for service designen
dc.typeA4 Artikkeli konferenssijulkaisussafi
dc.type.dcmitypetexten
dc.type.versionFinal published versionen
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