Facilitating Asynchronous Idea Generation and Selection with Chatbots
Loading...
Access rights
openAccess
CC BY
CC BY
publishedVersion
URL
Journal Title
Journal ISSN
Volume Title
A4 Artikkeli konferenssijulkaisussa
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Unless otherwise stated, all rights belong to the author. You may download, display and print this publication for Your own personal use. Commercial use is prohibited.
Date
Major/Subject
Mcode
Degree programme
Language
en
Pages
19
Series
Proceedings of the 36th Australasian Conference on Human-Computer Interaction, OzCHI 2024, pp. 305-323
Abstract
People can generate high-quality ideas by building on each other's ideas. By enabling individuals to contribute their ideas at their own comfortable time and method (i.e., asynchronous ideation), they can deeply engage in ideation and improve idea quality. However, running asynchronous ideation faces a practical constraint. Whereas trained human facilitators are needed to guide effective idea exchange, they cannot be continuously available to engage with individuals joining at varying hours. In this paper, we ask how chatbots can be designed to facilitate asynchronous ideation. For this, we adopted the guidelines found in the literature about human facilitators and designed two chatbots: one provides a structured ideation process, and another adapts the ideation process to individuals' ideation performance. We invited 48 participants to generate and select ideas by interacting with one of our chatbots and invited an expert facilitator to review our chatbots. We found that both chatbots can guide users to build on each other's ideas and converge them into a few satisfying ideas. However, we also found the chatbots' limitations in social interaction with collaborators, which only human facilitators can provide. Accordingly, we conclude that chatbots can be promising facilitators of asynchronous ideation, but hybrid facilitation with human facilitators would be needed to address the social aspects of collaborative ideation.Description
Publisher Copyright: © 2024 Copyright held by the owner/author(s).
Other note
Citation
Shin, J, Khatri, A, Hedderich, M A, Lucero, A & Oulasvirta, A 2025, Facilitating Asynchronous Idea Generation and Selection with Chatbots. in S Viller, J Paay, J Fredericks & J Turner (eds), Proceedings of the 36th Australasian Conference on Human-Computer Interaction, OzCHI 2024. Proceedings of the 36th Australasian Conference on Human-Computer Interaction, OzCHI 2024, ACM, pp. 305-323, Australian Conference on Human-Computer-Interaction, Brisbane, Australia, 30/11/2024. https://doi.org/10.1145/3726986.3726994