Conceptualising Benefits of User-Centred Design for Digital Library Services

dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorKautonen, Helien_US
dc.contributor.authorNieminen, Markoen_US
dc.contributor.departmentDepartment of Computer Scienceen
dc.contributor.groupauthorProfessorship Nieminen M.en
dc.contributor.organizationAalto Universityen_US
dc.date.accessioned2018-08-01T13:30:14Z
dc.date.available2018-08-01T13:30:14Z
dc.date.issued2018en_US
dc.description.abstractLibraries are increasingly adopting user-centred design (UCD) approaches to the development of their services for the benefit of customers. Less attention is paid to evaluating the activity of designing. To address this managerial question, we present a study that examines UCD performance in the context of digital library services' development. The study builds on the existing knowledge on library and design evaluation and examines the literature from two theoretical perspectives: performance management and temporalities. As the main contribution of this paper, we introduce the conceptual 360-Degree Temporal Benefits Model, which captures the situation where many stakeholders are involved in a design activity of a digital library service. Application of the model on two cases demonstrates that the stakeholders can assess the benefits of UCD very differently. We argue that the new model helps in framing the change from the measurable design benefits towards more ambitious and ambiguous public values.en
dc.description.versionPeer revieweden
dc.format.extent34
dc.format.extent1-34
dc.format.mimetypeapplication/pdfen_US
dc.identifier.citationKautonen, H & Nieminen, M 2018, ' Conceptualising Benefits of User-Centred Design for Digital Library Services ', Liber Quarterly, vol. 27, no. 1, pp. 1-34 . https://doi.org/10.18352/lq.10231en
dc.identifier.doi10.18352/lq.10231en_US
dc.identifier.issn1435-5205
dc.identifier.otherPURE UUID: 84021438-5cb7-47e9-add9-e11ae9c3fa62en_US
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/84021438-5cb7-47e9-add9-e11ae9c3fa62en_US
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/26045887/10231_22468_2_PB.pdfen_US
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/32830
dc.identifier.urnURN:NBN:fi:aalto-201808014231
dc.language.isoenen
dc.relation.ispartofseriesLiber Quarterlyen
dc.relation.ispartofseriesVolume 27, issue 1en
dc.rightsopenAccessen
dc.titleConceptualising Benefits of User-Centred Design for Digital Library Servicesen
dc.typeA1 Alkuperäisartikkeli tieteellisessä aikakauslehdessäfi
dc.type.versionpublishedVersion
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