Exploring Tension Complexity and Dynamics: A Case Study of Management Control Systems in the Private Sector Amidst Changing Environments
No Thumbnail Available
Files
Aalto login required (access for Aalto Staff only).
Journal Title
Journal ISSN
Volume Title
School of Business |
Bachelor's thesis
Electronic archive copy is available locally at the Harald Herlin Learning Centre. The staff of Aalto University has access to the electronic bachelor's theses by logging into Aaltodoc with their personal Aalto user ID. Read more about the availability of the bachelor's theses.
Unless otherwise stated, all rights belong to the author. You may download, display and print this publication for Your own personal use. Commercial use is prohibited.
Author
Date
2023
Department
Major/Subject
Mcode
Degree programme
Laskentatoimi
Language
en
Pages
23 + 7
Series
Abstract
Inspired by management control research, this paper aims to contribute to the literature on management control systems (MCSs) by examining how interactions within management control systems in a private sector company can simultaneously weaken and strengthen control (Tension complexity) and how these tensions can change over time (Tension dynamics). The empirical focus of this paper lies in the case study of a private sector company. This study also investigates tensions in changing environments and how managers manage these tensions. There has been extensive research on the behavior of management control systems (MCS) and the tensions between them. However, research on tensions, especially in the form of case studies, has predominantly focused on public entities and areas such as innovation projects in the public sector (Argento et al., 2023) during crises. Tensions in the private sector, particularly in changing environments, have not been extensively studied. This study aims to address this research gap in a case study setting. The findings indicate that, due to their complex and dynamic nature, tensions require continuous attention from management. The tension relationship between control elements can generate something positive that would not have emerged without tension, while, on the other hand, it can create something negative or disrupt something (van der Kolk et al., 2020). This study explores tension complexity and dynamics in management control systems in the private sector amidst changing environments. In addition to exploring the empirical manifestations of tensions, this study makes a theoretical contribution by integrating MCS and tension literatures. This study delves into the meaning of tension, operationalizing these frameworks in a case study setting. Tensions require continuous attention from managers, balancing the combinations of four levers of control that are internally consistent. This case study operationalizes the research question and frameworks in a vehicle financing company in Finland.Description
Thesis advisor
Vaivio, JuhaniKeywords
management control systems, tensions, changing environments, management accounting
