Identifying Process Framework and Best Practices for Design Systems in Developing Public Sector Digital Services

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URL

Journal Title

Journal ISSN

Volume Title

School of Business | Master's thesis

Authors

Date

2020

Department

Tieto- ja palvelujohtamisen laitos

Major/Subject

Mcode

Degree programme

Information and Service Management (ISM)

Language

en

Pages

76 + 3

Series

Abstract

Digitalisation in public sector services is growing at a rapid pace and modular development practices are very important in increasing speed and efficiency of the process. Design systems are widely used in the private industry as a modular approach towards User Interface development. The first objective of this thesis is to identify a process framework for design systems to be implemented in the development of public sector digital services. This involves identifying the different components that go into the design system and proposing a process framework which takes into account the digital service implementation processes in public sector. The second objective of the thesis is to identify best practices in the public sector design systems. For this purpose, design systems of seven countries are benchmarked and best practices of the leading countries are identified. Through this thesis a process framework for public sector design system is proposed, best practices and benchmarking methodology of leading government design systems are showcased, and literary contribution is made to expand on the research published on design systems.

Description

Thesis advisor

Rossi, Matti

Keywords

design system, government digital services, public sector digital services, design system benchmarking, design system process framework, design system best practices

Other note

Citation

Permanent link to this item

https://urn.fi/URN:NBN:fi:aalto-202007124320

Collections

[gradu] Kauppakorkeakoulu / BIZ