Implementation of automation as distributed cognition in knowledge work organizations

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Journal Title
Journal ISSN
Volume Title
Conference article in proceedings
Date
2020-01-01
Major/Subject
Mcode
Degree programme
Language
en
Pages
16
Series
ICIS 2019, International Conference on Information Systems
Abstract
Knowledge work organizations are increasingly leveraging automation to enhance and transform their business processes. Many types of automation tools are being deployed in a large variety of information processing tasks, requiring effective management of human–automation co-operation. Yet, conceptual understanding of human–automation hybrid work remains thin and current literature lacks practical recommendations for managers. To address this gap, we synthesize findings from our three earlier case studies with organizations pursuing a wide array of automation tools and examine them through the lens of distributed cognition. We demonstrate how distributed cognition informs about the organizing for human-automation interaction when deploying automation. Our contribution lies in the presentation of six recommendations on three issues: human–automation task allocation, mitigation of the risk of deskilling, and management of collective knowledge across human and automation.
Description
Avaa tiedosto julkaisun ilmestyttyä, jos se on pre- tai post-print!!!
Keywords
Automation, RPA, Distributed Cognition, Deskilling, Task allocation, Knowledge
Other note
Citation
Asatiani , A , Penttinen , E , Rinta-Kahila , T & Salovaara , A 2020 , Implementation of automation as distributed cognition in knowledge work organizations : Six recommendations for managers . in 40th International Conference on Information Systems, ICIS 2019 . International Conference on Information Systems , Association for Information Systems , International Conference on Information Systems , Munich , Germany , 15/12/2019 .