MCS as a system or as a package in management consulting: Considerations and bias in client engagement setting
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School of Business |
Bachelor's thesis
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Authors
Date
2024
Department
Major/Subject
Mcode
Degree programme
Laskentatoimi
Language
en
Pages
35 + 3
Series
Abstract
This study explores the application of management control systems (MCS) theory within management consulting setting. Focus of this study is on the distinction and application of MCS as a package and MCS as a system. In addition, the study explores the bias and challenges consultants face in client engagements regarding MCS design. This study seeks to address the gap in theory and limited empirical research on how consultants approach and apply MCS concepts in practice. A Finnish boutique management consulting firm is investigated through a single case study and semi-structured thematic interview with a partner-level consultant. Findings suggest that interdependencies among MCS elements lack focus and acknowledgment in management consulting, which may create fragmented MCS solutions. Consultants tend to prioritize strategic alignment and holistic view when approaching MCS, i.e. MCS as a package over MCS as a system approach. Consultants often face bias and managerial preferences that shape the conducted MCS design and consultants’ work in their client engagements.Description
Thesis advisor
Vaivio, JuhaniKeywords
MCS, management control systems, MCS as a package, management consulting