Analyzing Service Quality - Case: Aalto University Library
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School of Business |
Master's thesis
Checking the digitized thesis and permission for publishing
Instructions for the author
Instructions for the author
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Date
2015
Department
Major/Subject
Information and Service Economy
Mcode
Degree programme
Language
en
Pages
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Description
Keywords
service quality, library assessment, Libqual instrument, customer perspection, Aalto