Mining insights out of workflow data analysis
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URL
Journal Title
Journal ISSN
Volume Title
Perustieteiden korkeakoulu |
Master's thesis
Authors
Date
2020-10-20
Department
Major/Subject
Human-Computer Interaction and Design
Mcode
SCI3020
Degree programme
Master's Programme in ICT Innovation
Language
en
Pages
50 + 5
Series
Description
Supervisor
Hämäläinen, PerttuThesis advisor
Halla, ValtteriKeywords
knowledge management, data analysis, operational management, IT helpdesk workflow