Older Adults' Emotional User Experiences with Digital Health Services
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A4 Artikkeli konferenssijulkaisussa
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2024
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en
Pages
16
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Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings, pp. 131-146, Communications in Computer and Information Science ; Volume 2083 CCIS
Abstract
Older adults are at risk of being excluded from digital society. They do not always find digital health services appealing, or they may have challenges with them. We investigated older adults´ emotional user experiences with digital health services and aimed to give designers tools to make digital health services more appealing for older adults. We interviewed 16 older adults about their experiences with digital health services. The use of digital health services brought joy and increased self-confidence. On the other hand, older adults had many negative emotional user experiences, including fear of pressing buttons and embarrassment of incompetence. In the future, designers should actively look for solutions that alleviate older adults´ fears and further encourage them to use digital health services. To enable that, proposals are made for designing digital health services.Description
Publisher Copyright: © The Author(s) 2024.
Keywords
Emotional User Experiences, Older Adults, Positive Computing, Positive Design
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Citation
Valkonen, P & Kujala, S 2024, Older Adults' Emotional User Experiences with Digital Health Services . in M Särestöniemi, P Keikhosrokiani, D Singh, E Harjula, A Tiulpin, M Jansson, M Isomursu, S Saarakkala, J Reponen & M van Gils (eds), Digital Health and Wireless Solutions - 1st Nordic Conference, NCDHWS 2024, Proceedings . Communications in Computer and Information Science, vol. 2083 CCIS, Springer, Cham, pp. 131-146, Nordic Conference on Digital Health and Wireless Solutions, Oulu, Finland, 07/05/2024 . https://doi.org/10.1007/978-3-031-59080-1_10