Computer Telephony Integration
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Journal Title
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Volume Title
Helsinki University of Technology |
Diplomityö
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Instructions for the author
Authors
Date
1996
Department
Major/Subject
Teletekniikka
Mcode
S-38
Degree programme
Language
en
Pages
92
Series
Description
Supervisor
Rahko, Kauko|Laakso, TimoThesis advisor
Tuominen, AnnaKeywords
tietokonepuhelinintegraatio, Computer Telephony Integration, CTI, CTI, puhelinpalvelukeskus, Call centre