Designing for collaboration- A study of knowledge work collaboration and a concept design for a large touchscreen-based groupware system

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School of Arts, Design and Architecture | Master's thesis
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Date
2015
Department
Major/Subject
Mcode
Degree programme
Language
en
Pages
137 + 32
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Abstract
This thesis investigates collaborative knowledge work in its natural contexts. The main objectives are to find out the user needs for groupware systems, and to design a concept for a large touchscreen-based groupware system utilizing existing and emerging technology to meet the user needs. The research is composed of two parts: a user research, guided by ethnography research methodology, on how people from different professions and industries behave in collaboration; and a requirements (user needs) and design concept development research guided by the Goal-Directed Design method (Cooper;Reimann;& Cronin, 2007, About Face 3: The Essentials of Interaction Design). Based on the user research, workflow models, personas, and scenarios are created to derive requirements. Design concept is developed to satisfy the requirements. The thesis discusses the groupware system design opportunities conveyed from the requirements, and demonstrates the design concept, the Collaboration Butler.
Description
Supervisor
Vuori, Rasmus
Thesis advisor
Lappalainen, Markus
Wu, Yiying
Keywords
collaboration, groupware, large touchscreen, goal-directed design, in-depth interview, participant observation
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