Employee Perceptions in Technological Change – A Single Case Study on the Implementation of a New Contact Center Enterprise Software

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dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.advisorPenttinen, Esko
dc.contributor.authorLuoma, Roni
dc.contributor.departmentTieto- ja palvelujohtamisen laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Businessen
dc.date.accessioned2019-06-23T16:01:34Z
dc.date.available2019-06-23T16:01:34Z
dc.date.issued2019
dc.format.extent90
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/39115
dc.identifier.urnURN:NBN:fi:aalto-201906234181
dc.language.isoenen
dc.locationP1 Ifi
dc.programmeInformation and Service Management (ISM)en
dc.subject.keywordtechnological changeen
dc.subject.keywordcognitionen
dc.subject.keyworddeploymenten
dc.subject.keywordenterprise softwareen
dc.titleEmployee Perceptions in Technological Change – A Single Case Study on the Implementation of a New Contact Center Enterprise Softwareen
dc.typeG2 Pro gradu, diplomityöfi
dc.type.ontasotMaster's thesisen
dc.type.ontasotMaisterin opinnäytefi
local.aalto.electroniconlyyes
local.aalto.openaccessno

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