Motivation and commitment of temporary agency workers
School of Business | Bachelor's thesis
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(Mikkeli) Bachelor’s Program in International Business
AbstractObjectives The main objectives of this study were to explore the motivation and commitment of temporary agency employees compared to regularly employed workers. The thesis also examined if and how the national culture of the temporary agency employees influences their motivation and commitment. Summary The primary research in this study was done through semi-structured interviews conducted with temporary agency employees, temporary work agencies and client organizations. The interviews focused on the motivational factors of temporary agency employees as well as their work satisfaction and commitment to their place of employment. The agencies and client organizations were also asked about how the national culture of their employees affects their motivation. Conclusions This thesis concludes that overall the temporary agency employees are quite motivated and committed to their job. However, more emphasis should still be put in the human resources management of temporary agency employees at the client organizations, to make the employees feel more welcome, appreciated and useful. The amount of support that the employees received from the client organization and the agency clearly correlate with how motivated and committed they are to said companies. According to the respondents, there was very little correlation between the national culture of the temporary agency employees and their motivation and commitment to their place of employment.
Thesis advisorMironski, Jacek
motivation, commitment, temporary agency work, national culture