Effectiveness of Co-Design Intervention – Adopting Service Co-Development Thinking

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Journal Title
Journal ISSN
Volume Title
School of Science | A4 Artikkeli konferenssijulkaisussa
Date
2013
Major/Subject
Mcode
Degree programme
Language
en
Pages
12
Series
Abstract
This paper presents first findings from a case study exploring the effectiveness of co-design interventions in the context of service co- development. The research approach was qualitative, comprising of three cases. Data was collected from follow-up interviews with organizations that have participated in researcher-led co-design interventions. As theoretical lens for analysing the case data we use theories of knowledge creation, service research, and process thinking, aiming to form a holistic understanding of the phenomenon studied. As a result we present a categorization of the service co-development interventions’ effects. Our findings indicate that the effects occur on two levels: thinking and practice. Furthermore, we argue that especially the use of visual boundary objects is crucial for the effectiveness of the interventions.
Description
Keywords
Service co-design method, intervention, process thinking, knowledge co‐creation, community of practice
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Citation
Proceedings of the CO-CREATE 2013 - The Boundary-Crossing Conference on Co-Design in Innovation, Espoo, 16-19 June, 2013. Riitta Smeds & Olivier Irrmann (eds.). Aalto University School of Science, Department of Industrial Engineering and Management, SimLab. Aalto University publications series SCIENCE + TECHNOLOGY 15/2013. 728 p. ISBN 978-952-60-5236-6