Does network quality matter?

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dc.contributorAalto-yliopistofi
dc.contributorAalto Universityen
dc.contributor.authorFinley, Benjamin
dc.contributor.authorBoz, Eren
dc.contributor.authorKilkki, Kalevi
dc.contributor.authorManner, Jukka
dc.contributor.authorOulasvirta, Antti
dc.contributor.authorHämmäinen, Heikki
dc.contributor.departmentDepartment of Communications and Networking
dc.date.accessioned2018-06-18T09:20:37Z
dc.date.available2018-06-18T09:20:37Z
dc.date.issued2017-08-31
dc.description.abstractMobile quality of experience and user satisfaction are growing research topics. However, the relationship between a user’s satisfaction with network quality and the networks real performance in the field remains unexplored. This paper is the first to study both network and non-network predictors of user satisfaction in the wild. We report findings from a large sample (2224 users over 12 months) combining both questionnaires and network measurements. We found that minimum download goodput and device type predict satisfaction with network availability. Whereas for network speed, only download factors predicted satisfaction. We observe that users integrate over many measurements and exhibit a known peak-end effect in their ratings. These results can inform modeling efforts in quality of experience and user satisfaction.en
dc.description.versionPeer revieweden
dc.format.extent20
dc.format.extent80-99
dc.format.mimetypeapplication/pdf
dc.identifier.citationFinley , B , Boz , E , Kilkki , K , Manner , J , Oulasvirta , A & Hämmäinen , H 2017 , ' Does network quality matter? A field study of mobile user satisfaction ' , Pervasive and Mobile Computing , vol. 39 , pp. 80-99 . https://doi.org/10.1016/j.pmcj.2016.08.014en
dc.identifier.doi10.1016/j.pmcj.2016.08.014
dc.identifier.issn1574-1192
dc.identifier.issn1873-1589
dc.identifier.otherPURE UUID: a0af7e9e-2ac1-4250-ba17-42616425b21a
dc.identifier.otherPURE ITEMURL: https://research.aalto.fi/en/publications/a0af7e9e-2ac1-4250-ba17-42616425b21a
dc.identifier.otherPURE LINK: https://arxiv.org/abs/1809.03918
dc.identifier.otherPURE FILEURL: https://research.aalto.fi/files/16326029/finley_network_quality_manuscript.pdf
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/31934
dc.identifier.urnURN:NBN:fi:aalto-201806183352
dc.language.isoenen
dc.relation.ispartofseriesPERVASIVE AND MOBILE COMPUTINGen
dc.relation.ispartofseriesVolume 39en
dc.rightsopenAccessen
dc.titleDoes network quality matter?en
dc.typeA1 Alkuperäisartikkeli tieteellisessä aikakauslehdessäfi
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