Performance measurement in B2B service context: a literature review and analysis
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Informaatio- ja luonnontieteiden tiedekunta |
Bachelor's thesis
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Authors
Date
2010
Department
Major/Subject
Tuotantotalous
Mcode
TU3009
Degree programme
Tuotantotalouden tutkinto-ohjelma (TUO)
Language
en
Pages
30 s.
Series
Description
Supervisor
Järvenpää, EilaThesis advisor
Brax, SaaraKeywords
performance measurement, B2B, service business, performance measurement system, PMS, IPMS