aalto1 untyped-item.component.html
Emotional competence at work
Loading...
Access rights
openAccess
acceptedVersion
URL
Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Unless otherwise stated, all rights belong to the author. You may download, display and print this publication for Your own personal use. Commercial use is prohibited.
Date
Major/Subject
Mcode
Degree programme
Language
en
Pages
14
Series
Journal of Organizational Change Management, Volume 33, issue 7, pp. 1485-1498
Abstract
(Purpose) The study investigated emotional competence at work, and elaborated emotional competence in relation to socio-cultural aspects of emotions at work. (Design/Methodology/Approach) Emotional competence at work was explored via interviews, surveys, and observations. The study was conducted over one year, during which an emotion-training intervention was conducted within a medium-sized company, operating in the healthcare sector. (Findings) The study shed light on emotional competence at work, identifying three domains: Individual emotional competence, Emotional competence within interactions, and Emotional competence embedded in workplace practices. (Research limitations/Implications) This study was conducted in one organization. (Practical implications) Organizational developers are recommended to implement activities such as training interventions in order to build emotional competence; this applies not only at the individual level, but also to achieve interaction among members of the organization, within collective workplace practices. (Originality /value) Previous studies on emotional competence have been limited to the individual level. The sociocultural approach to emotional competence adopted in this study recognizes – in addition to the individual and interactional level of emotional competence – emotional competence at work as related to practices at work.
Description
Keywords
Other note
Citation
Ikävalko, H, Hökkä, P, Paloniemi, S & Vähäsantanen, K 2020, 'Emotional competence at work', Journal of Organizational Change Management, vol. 33, no. 7, pp. 1485-1498. https://doi.org/10.1108/JOCM-01-2020-0024