Behavioural risk work beyond formal controls : co-producing and managing insidious risks at the client interface
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A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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en
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36
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Accounting and Business Research
Abstract
This paper explores the interplay of formal and informal practices in dealing with well-known but insidious risks that can emerge from everyday business activities. Micro-level events and implicit behavioral factors may have harmful spillover effects. This study investigates how such risks are managed by salespeople seeking to comprehend and respond to behavioral phenomena among clients. The sensemaking and sensegiving perspectives are employed in analyzing such ‘riskwork’. The empirical investigation focuses on how wealth managers construct a holistic view of each client and how they match clients’ risk preferences with asset risks to prevent client dissatisfaction and other disruptive reactions. This paper claims three contributions. Primarily, this study adds to behavioral and communicational literature on riskwork by showing how business risks are managed beyond intra-organisational dynamics through client-specific expectations and perceptions management - by the nuanced deployment of both simplified and sophisticated portrayals of risk. Secondly, this study contributes to riskwork literature by illuminating the temporal dimension of riskwork, including prospective practices, real-time reactions, and retrospective reviews. Thirdly, this paper contributes to the discussion on the integration of riskwork by highlighting the nuanced roles of wealth managers in co-producing risks through their dual roles as salespeople and de facto risk managers.Description
Publisher Copyright: © 2025 The Author(s). Published by Informa UK Limited, trading as Taylor & Francis Group.
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Taussi, T 2025, 'Behavioural risk work beyond formal controls : co-producing and managing insidious risks at the client interface', Accounting and Business Research. https://doi.org/10.1080/00014788.2025.2579305