Developing customer information management in thermal-wood modification business

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Journal Title
Journal ISSN
Volume Title
School of Chemical Engineering | Master's thesis
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Date
2010
Major/Subject
Puutekniikka
Mcode
Puu-28
Degree programme
Language
en
Pages
69
Series
Description
Supervisor
Kairi, Matti
Thesis advisor
Lindén, Ismo
Hassi, Lotta
Keywords
customer satisfaction, asiakastyytyväisyys, customer oriented business, palaute, complaint, reklamaatio, feedback, asiakaslähtöinen liiketoiminta
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