Buurtzorg : scaling up an organization with hundreds of self-managing teams but no middle managers
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A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
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en
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11
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JOURNAL OF ORGANIZATION DESIGN, Volume 14, issue 4, pp. 227-237
Abstract
In this contribution to the Organization Zoo series, we examine Buurtzorg, a highly successful Dutch home care organization with over 14 thousand employees that operates without any supervisors or middle management. Given its size, it is a rare example of a self-managing organization that has radically decentralized decision-making to empower autonomous teams to operate highly independently while growing to thousands of employees. Buurtzorg’s case sheds light on the role of supportive structures, including purpose-built information and communication technology and a small team of internal coaches, that the firm uses to scale up a self-managing organization of over 900 independent teams.Description
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Martela, F & Nandram, S 2025, 'Buurtzorg : scaling up an organization with hundreds of self-managing teams but no middle managers', JOURNAL OF ORGANIZATION DESIGN, vol. 14, no. 4, pp. 227-237. https://doi.org/10.1007/s41469-024-00184-y