Enhancing User Experience and Usability in Enterprise Software: A User-Centered Design Approach

Abstract

In recent years, correlated with the rise in remote work, there has been a significant surge in the use of corporate software technologies. These technologies are the software tools users employ to perform their work. Their diversity and complexity are undeniably extensive.

The term 'Enterprise User Experience' pertains to the user experience designed for enterprise software. In this master's thesis, grounded in a redesign project of the enterprise financial software by Quantyx, I explore the application of the User-Centered Design (UCD) approach to such systems.

Firstly, I introduce a Systematic Literature Review to comprehend the prevailing state of the art concerning using the User-Centered Design (UCD) approach in enterprise software. Based on its findings, a UCD process is subsequently proposed for the tangible enhancement of user experience in enterprise software applications.

The process outlined is applied to real-world software, QuantyxRM, which serves as a case study. This software is redesigned using user-centric studies. Specifically, a new Information Architecture and User Interfaces are established. This transformation is facilitated by a tool that allows for the comprehensive representation of both components.

The results are subsequently tested, and an answer to the primary research question of the thesis is provided, confirming the applicability of the UCD approach to enterprise software and to what extent.