The Barriers and Enablers of Co-design for Services

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Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Date
2016-12-31
Major/Subject
Mcode
Degree programme
Language
en
Pages
16
27-42
Series
INTERNATIONAL JOURNAL OF DESIGN, Volume 10, issue 3
Abstract
As interest towards co-design for services in the public sector and in companies is growing, the benefits and challenges of applying it in organisations have become a topical issue. This article opens up factors that influence the success of co-design activities in the development of services among cross-disciplinary networks. It presents the findings from follow-up interviews assessing the impacts of six service co-design projects realised by a university with partners from healthcare, education and technology. The focus is on the barriers and enablers of co-design that the participants had encountered. The central findings are that a university-led service co-design project remains a superimposed activity with low impact on actual design decisions or core activities in the client organisations and that the utilisation of co-design greatly relies on individual, committed participants. Based on the empirical material, 20 barrier-enabler couples related to collaboration, the organisation, processes, implementation and methods are identified and described, the consideration of which can lead to more impactful service co-design practice.
Description
Keywords
Co-design, Collaboration, Design for services, Organisational change
Other note
Citation
Pirinen, A 2016, ' The Barriers and Enablers of Co-design for Services ', International Journal of Design, vol. 10, no. 3, pp. 27-42 . < http://www.ijdesign.org/ojs/index.php/IJDesign/article/view/2575 >