Comparisons of Physicians’, Nurses’, and Social Welfare Professionals’ Experiences With Participation in Information System Development : Cross-Sectional Survey Study
No Thumbnail Available
Access rights
openAccess
CC BY
CC BY
publishedVersion
URL
Journal Title
Journal ISSN
Volume Title
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
This publication is imported from Aalto University research portal.
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
View publication in the Research portal (opens in new window)
View/Open full text file from the Research portal (opens in new window)
Other link related to publication (opens in new window)
Date
2025-01-22
Department
Major/Subject
Mcode
Degree programme
Language
en
Pages
15
Series
JMIR Human Factors, Volume 12, pp. 1-15
Abstract
Background: The integration of health care and social welfare services together with the consolidation of health care information systems (HISs) and client information systems (CISs) has become a timely topic. Despite this development, there is a scarcity of systematic research on physicians’, registered nurses’ (RNs) and social welfare professionals’ (SWPs) experiences of participating in the development of HISs and CISs. Objective: This study aimed to examine how physicians, RNs and SWPs experience collaboration with HIS or CIS vendors, and what kinds of end users have participated in HIS or CIS development. Methods: National cross-sectional usability surveys were conducted in Finland among RNs and SWPs in 2020 and physicians in 2021. Questions concerning participation experiences were analyzed by professional group, working sector, managerial position, and age. Results: In total, 4683 physicians, 3610 RNs, and 990 SWPs responded to the surveys. In all 3 professional groups, those working in nonmanagerial positions and the youngest respondents participated least in HIS or CIS development, and 76% (n=3528) of physicians, 78% (n=2814) of RNs and 67% (n=664) of SWPs had not participated at all. When comparing the groups, physicians were least aware of feedback processes and least satisfied with vendors’ interest in end-user feedback and the manner and speed of HIS development. Those who had dedicated working time for HIS or CIS development were less critical of vendors’ interest and responsiveness to development ideas than those who had not participated at all. In all 3 professional groups, the youngest were most dissatisfied with HIS and CIS vendor collaboration. Conclusions: Experiences of participation in HIS and CIS development were relatively negative across all 3 professional groups, with physicians being the most critical. Dialogue and collaboration between developers and end users—also the youngest ones and frontline workers—need improvement; simply increasing allotted working time is unlikely to produce more positive participation experiences.Description
Publisher Copyright: © Susanna Martikainen, Johanna Viitanen, Samuel Salovaara, Ulla-Mari Kinnunen, Tinja Lääveri.
Keywords
cross-sectional survey, development, Finland, Finnish, information system, national survey, nurse, participation, physician, social worker, system development, usability, user experience, user feedback, users
Other note
Citation
Martikainen, S, Viitanen, J, Salovaara, S, Kinnunen, U M & Lääveri, T 2025, ' Comparisons of Physicians’, Nurses’, and Social Welfare Professionals’ Experiences With Participation in Information System Development : Cross-Sectional Survey Study ', JMIR Human Factors, vol. 12, e51495, pp. 1-15 . https://doi.org/10.2196/51495