Information Mending Process: Mending organizational information system handoffs with integrated automation platforms

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Perustieteiden korkeakoulu | Master's thesis
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Date

2019-06-17

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Major/Subject

Software and Service Engineering

Mcode

SCI 3043

Degree programme

Master’s Programme in Computer, Communication and Information Sciences

Language

en

Pages

38+14

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Abstract

While organizations are adapting themselves to maximize their production, transmission, and application of knowledge, their fundamental functions such as Marketing, Human Resource and Finance haven’t changed. Instead, these tasks are becoming digitalized at a breakneck pace with systems that are built to do the task in a specific way. Different information needs, multiple representation formats and general lack of knowledge on what to do between functions when ill fit systems are added, fragments organizations information between the used systems. Different Integrated Automation Platforms (IAP) provide fix for certain types of fragmentation and extends the life of used information systems. Unfortunately, there are only a handful of organizations that have successfully scaled automation across their organizations. In 2017, Deloitte surveyed over 400 global organizations and found that 63 percent of applied automation projects didn’t meet delivery deadlines. And according to a study by EY, 30 to 50 percent of initial automation projects fail in general. This research investigates how to mend issues caused by fragmentation of in- formation by using Technical Action Research for developing a method specifically designed to address fragmentation. As there are many things contributing to fragmentation, the solution was developed by applying different approaches forming a step by step process, called Information Mending Process (IMP). The research was conducted with three companies and the IMP, was improved upon each. The research reveals the similarity of issues that organizations face, and the necessity for them to maximize their knowledge of them. The fragmentation of information over systems went against organizations strategy and goals. The developed IMP was deemed applicable for practice, with some reservations, requiring adjustments depending on which organization uses it.

Organisaatiot tarvitsevat erilaista tietoa useassa esitysmuodossa, mikä pirstaloi tiedon useisiin eri tietojärjestelmiin. Integroidut automaatioalustat (Integrated Automation Platforms) korjaavat tietojärjestelmien välisiä pirstaloitumisia, sekä pidentävät näiden käyttöikää. Valitettavasti vain osa ratkaisujen tarjoajista on onnistunut alustojen integroimisessa asiakkaidensa järjestelmiin. Deloitte kartoitti vuonna 2017 yli 400 maailmanlaajuista organisaatiota ja totesi, että vain 63 prosenttia automaatioprojekteista toimitetaan ajallaan. Myös EY:n tekemän tutkimuksen mukaan 30–50 prosenttia alkuperäisistä automaatiohankkeista epäonnistui. Koska tiedon pirstaloituminen voi johtua erinäisistä syistä, jotka vaikuttavat ratkaisun luonteeseen ja valittuun automaatioalustaan, tutkimuksessa kehitettiin prosessi nimeltään IMP (Infromation Mending Prosess). Prosessi mahdollistaa pirstaloitumisesta johtuvan ongelman luonteen selvittämisen, miten se voidaan ratkaista automaatioalustoilla ja mitkä ovat vaiheet ratkaisun toteuttamisessa. IMP kehitettiin iteroiden TAR-menetelmällä (Technical Action Research), joka toteutettiin kolmessa yrityksessä. Jokaisessa IMP toteutuksessa löydettiin ratkaisu ongelmaan, sekä vaiheet sen toteuttamiseksi.

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Supervisor

Mäntylä, Martti

Thesis advisor

Karjalainen, Antti

Keywords

fragmentation of information, technical action research, integration, automation, integrated automation platforms, workshop

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https://urn.fi/URN:NBN:fi:aalto-201906234011

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[dipl] Perustieteiden korkeakoulu / SCI