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The methodology of user-sensitive service design within urban planning
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© 2010 Sage. This is the post print version of the following article: Wallin, Sirkku & Horelli, Liisa. 2010. The methodology of user-sensitive service design within urban planning. Environment and Planning B: Planning and Design. Volume 37, Number 5. 16. 1472-3417 (electronic). DOI: 10.1068/b35130, which has been published in final form at http://epb.sagepub.com/content/37/5/775.abstract?id=b35130.
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School of Engineering |
A1 Alkuperäisartikkeli tieteellisessä aikakauslehdessä
Authors
Wallin, Sirkku
Horelli, Liisa
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Language
en
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16
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Environment and Planning B: Planning and Design, Volume 37, Number 5
Abstract
The increasingly complex living environment poses challenges in everyday life that thetraditional urban planning cannot meet. We argue that the methodology, called the user-sensitiveservice design within urban planning, is viable for many stakeholders in a situation,where the infrastructure of everyday life is shattering and the uncertainty and ambiguity of theplanning process and outcomes are prevailing (Forester 1993). Our aim is to present themethodology and its application in the planning and development of digitised services in aneighbourhood of Helsinki. The methodology turns out to be a hybridiser and a bridge builderthat embeds urban planning in the local context. In addition, it is a vehicle for transfering theplanning content to the phases of implementation and use, resulting in the emergence ofglocal digital spaces.
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Wallin, Sirkku & Horelli, Liisa. 2010. The methodology of user-sensitive service design within urban planning. Environment and Planning B: Planning and Design. Volume 37, Number 5. 16. 1472-3417 (electronic). DOI: 10.1068/b35130.