Using Topic Models to Improve Online Chat Based Customer Service

dc.contributorAalto Universityen
dc.contributorAalto-yliopistofi
dc.contributor.advisorMalo, Pekka
dc.contributor.authorHaarlaa, Riiko
dc.contributor.departmentTieto- ja palvelutalouden laitosfi
dc.contributor.schoolKauppakorkeakoulufi
dc.contributor.schoolSchool of Businessen
dc.date.accessioned2017-12-20T07:52:50Z
dc.date.available2017-12-20T07:52:50Z
dc.date.issued2017
dc.ethesisid16092
dc.format.extent59
dc.identifier.urihttps://aaltodoc.aalto.fi/handle/123456789/29513
dc.identifier.urnURN:NBN:fi:aalto-201712208311
dc.language.isoenen
dc.locationP1 Ifi
dc.programmeInformation and Service Management (ISM)en
dc.subject.helecontietotalousfi
dc.subject.heleconpalvelutfi
dc.subject.heleconasiakaspalvelufi
dc.subject.heleconkehitysfi
dc.subject.heleconmallitfi
dc.subject.heleconlaatufi
dc.subject.keywordtopic modelingen
dc.subject.keywordservice managementen
dc.subject.keywordtext analyticsen
dc.subject.keywordcustomer serviceen
dc.titleUsing Topic Models to Improve Online Chat Based Customer Serviceen
dc.typeG2 Pro gradu, diplomityöfi
dc.type.ontasotMaster's thesisen
dc.type.ontasotMaisterin opinnäytefi

Files