Using Topic Models to Improve Online Chat Based Customer Service
dc.contributor | Aalto University | en |
dc.contributor | Aalto-yliopisto | fi |
dc.contributor.advisor | Malo, Pekka | |
dc.contributor.author | Haarlaa, Riiko | |
dc.contributor.department | Tieto- ja palvelutalouden laitos | fi |
dc.contributor.school | Kauppakorkeakoulu | fi |
dc.contributor.school | School of Business | en |
dc.date.accessioned | 2017-12-20T07:52:50Z | |
dc.date.available | 2017-12-20T07:52:50Z | |
dc.date.issued | 2017 | |
dc.ethesisid | 16092 | |
dc.format.extent | 59 | |
dc.identifier.uri | https://aaltodoc.aalto.fi/handle/123456789/29513 | |
dc.identifier.urn | URN:NBN:fi:aalto-201712208311 | |
dc.language.iso | en | en |
dc.location | P1 I | fi |
dc.programme | Information and Service Management (ISM) | en |
dc.subject.helecon | tietotalous | fi |
dc.subject.helecon | palvelut | fi |
dc.subject.helecon | asiakaspalvelu | fi |
dc.subject.helecon | kehitys | fi |
dc.subject.helecon | mallit | fi |
dc.subject.helecon | laatu | fi |
dc.subject.keyword | topic modeling | en |
dc.subject.keyword | service management | en |
dc.subject.keyword | text analytics | en |
dc.subject.keyword | customer service | en |
dc.title | Using Topic Models to Improve Online Chat Based Customer Service | en |
dc.type | G2 Pro gradu, diplomityö | fi |
dc.type.ontasot | Master's thesis | en |
dc.type.ontasot | Maisterin opinnäyte | fi |