Using Topic Models to Improve Online Chat Based Customer Service
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School of Business |
Master's thesis
Ask about the availability of the thesis by sending email to the Aalto University Learning Centre oppimiskeskus@aalto.fi
Authors
Date
2017
Department
Major/Subject
Mcode
Degree programme
Information and Service Management (ISM)
Language
en
Pages
59
Series
Description
Thesis advisor
Malo, PekkaKeywords
topic modeling, service management, text analytics, customer service