Using Topic Models to Improve Online Chat Based Customer Service

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Volume Title
School of Business | Master's thesis
Ask about the availability of the thesis by sending email to the Aalto University Learning Centre oppimiskeskus@aalto.fi
Date
2017
Major/Subject
Mcode
Degree programme
Information and Service Management (ISM)
Language
en
Pages
59
Series
Description
Thesis advisor
Malo, Pekka
Keywords
topic modeling, service management, text analytics, customer service
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