Competitive Advantages Within View: An exploratory investigation into the causes of low process visibility in legacy systems organizations
School of Business | Bachelor's thesis
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Tieto- ja palvelujohtaminen
AbstractWhite-collar industries are grappled by a paradigmatic shift towards increased knowledge creation and the competitive advantages it brings. This turn towards knowledge has left some firms struggling to keep up, especially those which are dependent on technologically restricted legacy systems for their daily operations. This paper uses the concept of process visibility, and the process visibility capabilities (PVC) framework (Graupner et al. 2015) to represent a firm’s ability to create operational knowledge. Through this lens, the paper investigates the causes for legacy systems organization’s low process visibility capabilities and the role which the legacy systems themselves play in causing this low visibility. Using an empirical, two-phase qualitative single case study, this paper discovers multiple underlying causes for low visibility potential in such firms, chiefly financial restrictions, limitations of legacy systems, and limited process capacity. The paper expands literature by further validating the PVC-framework and by establishing an exploratory connection between legacy systems and low visibility capabilities.
Thesis advisorTinnilä, Markku
process visibility, legacy systems, process visibility capabilities framework, financial restrictions