Measuring and developing the quality of the service and the quality of the administration from the customer perspective in the public organizations

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Journal Title
Journal ISSN
Volume Title
School of Engineering | Master's thesis
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Instructions for the author
Date
2010
Major/Subject
Talousoikeus
Mcode
Maa-29
Degree programme
Language
fi
Pages
102 s. + liitt. 12
Series
Description
Supervisor
Werdi, Erja
Keywords
service, palvelu, good administration, hallinto, quality of the service, hyvä hallinto, quality of the administration, hallintolaki, , palvelun laatu, hallinnon laatu
Citation