Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks

Cryptocurrency exchanges are subjected to cyber-attacks and cryptocurrencies worth millions of US dollars are lost every year. The value of cryptocurrencies is volatile and the cyber-attacks on the exchanges make them even more volatile. Whenever these cyber-attacks happen, the customers might lose their trust not only on a given exchange but also on cryptocurrencies in general. Hence, the exchanges need to rebuild trust among their current and potential customers after a cyber-attack. In this paper, we present findings from a study on cyber-attacks on seven different exchanges, focusing on how they responded after the cyber-attacks to rebuild customers’ trust. Analyzing the responses of current and potential customers to the trust rebuilding techniques used by the exchanges, we also assessed the efficiency of these techniques.

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Marella, V, Roshan Kokabha, M, Merikivi, J & Tuunainen, V 2021, Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks. in Proceedings of the 54th Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences, pp. 5636-5646, Annual Hawaii International Conference on System Sciences, Maui, Hawaii, United States, 05/01/2021. < https://hdl.handle.net/10125/71304 >

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https://urn.fi/URN:NBN:fi:aalto-202101251586

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[article-cris] Kauppakorkeakoulu / BIZ

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Rebuilding Trust in Cryptocurrency Exchanges after Cyber-attacks

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